Need Help

Due to order volume, COVID-19 safety measures, and delays with our shipping partners, we’re seeing longer than normal turnaround times for most prescription items. Please allow a few additional days for any order tracking information to update and for your order to arrive. Thank you so much for your patience; we’re so appreciative.

Peruse a few of our most frequently asked questions below:

Contact us anytime M-F, 8am - 4pm EST

GENERAL QUESTION

Where do I direct questions, comments or issues?

Reach out to us anytime at help@orase.com. Our business hours are Monday through Friday, 9 AM to 5 PM (MDT).

How do I return or exchange my product?

We want you to be totally satisfied with your Orase product. Returns are accepted within 30 days of purchase and must be in their original packaging. Please reach out at help@orase.com with your name, order number and reason for return, and we will issue you a prepaid return label. Return shipping is free within the United State.

How do I create an account?

Easy! There are several ways to get to the Sign In menu. On desktop computers, look for “Sign In” at the top right of the screen. On mobile devices, look for the stack of three horizontal lines on the top left of the screen and tap on that menu (fun fact: this is often referred to as the “hamburger button,” due to its slight resemblance to a burger on a bun). Also, if you have products in your cart and head to checkout, you'll be prompted to Sign In. If you need further assistance, email us at help@orase.com

How do I sign up for your emails?

Subscribe to our mailing list here and be the first to get updates on products and offers, as well as tips for parents. You can also follow us on Facebook and Instagram for additional information on parenting, education and adorable pictures of our littlest fans.

How do I unsubscribe from emails?

You’ll find an unsubscribe link located at the bottom of your emails. Reach out to help@orase.com for further assistance.

ORDERS, SHIPPING AND RETURNS

Where can I find my Order ID number?

Your Order ID number can be found in your order confirmation email. If you are not able to locate this information, please email us at help@orase.com.

How do I check my order status?

After you submit your order, you’ll receive an email with your order confirmation. Once your order ships, you’ll receive another email with tracking information. We can’t wait for you to enjoy your products from Orase!

When will my order arrive?

We ship all orders by the next business day. Orders placed after 2pm MST Friday will be shipped on the following Monday. Orders are being dispatched from our warehouse in USA within 1-3 business days. Standard Shipping Times USA 5-8 business days

Can I cancel my order?

We do our best to fulfill orders as quickly as possible, but if you need to cancel your order, simply email us within 12 hours at help@orase.com with your name and order number. 

How do I return my order?

We want you to be totally satisfied with your Orase product. Returns are accepted within 30 days of purchase and must be in their original packaging. Please reach out to help@orase.com with your name, order number and reason for the return, and we will issue you a prepaid return label. Return shipping is free within the contiguous United States.

I received the wrong item, what should I do?

We carefully check each order by hand but sometimes errors happen! If you receive the wrong item, please, take a photo of the shipping label, wrong item and barcode and contact support by email help@orase.com. Please, include in your Subject Line: "Wrong Item Received". We will provide you with a prepaid return label and exchange the order free of charge.

Is my credit card information secure?

All personal and financial Information is collected over a secure SSL communication channel with encryption. We are committed to protecting your privacy!

PRODUCT QUESTIONS

Will this case work with wireless charging?

It works perfectly with wireless charging. 

Can I use tempered glass for your cases?

Yes, you can use.

Is your cases waterproof?

No, our cases are not waterproof. 

Is it easy to put on and off?

Yes, all of our cases are easy to put on and off. It may take a little bit of force as we try to make our cases fit securely with the phone.

Will it interfere with any functions of the phone?

We guarantee that the materials used in our cases do not interfere with signal/reception.